This is an exercise to help the product team build a deeper understanding of your community, better understand your business priorities, and set the groundwork for product team onboarding.
A walk through of how Nisha Baxi pitched herself to Gong and launched their first community in 90 days! It covers strategy, metrics, and goals.
Use this guide as a 101 on the different ways the role can be built and how each function contributes to the business.
As Community Ops people, our work is broad and it can be difficult to put your finger on exactly what you (need to) do. Use this guide as a 101 on the different ways the role can be built and how each function contributes to the business.